Directive 2011/83/EU of the European Parliament and of the Council of 25 October ... (32011L0083)
Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance
- DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
- of 25 October 2011
- on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council
- (Text with EEA relevance)
- CHAPTER I
- SUBJECT MATTER, DEFINITIONS AND SCOPE
- Article 1
- Subject matter
- Article 2
- Definitions
- Article 3
- Scope
- Article 4
- Level of harmonisation
- CHAPTER II
- CONSUMER INFORMATION FOR CONTRACTS OTHER THAN DISTANCE OR OFF-PREMISES CONTRACTS
- Article 5
- Information requirements for contracts other than distance or off-premises contracts
- CHAPTER III
- CONSUMER INFORMATION AND RIGHT OF WITHDRAWAL FOR DISTANCE AND OFF-PREMISES CONTRACTS
- Article 6
- Information requirements for distance and off-premises contracts
- Article 7
- Formal requirements for off-premises contracts
- Article 8
- Formal requirements for distance contracts
- Article 9
- Right of withdrawal
- Article 10
- Omission of information on the right of withdrawal
- Article 11
- Exercise of the right of withdrawal
- Article 12
- Effects of withdrawal
- Article 13
- Obligations of the trader in the event of withdrawal
- Article 14
- Obligations of the consumer in the event of withdrawal
- Article 15
- Effects of the exercise of the right of withdrawal on ancillary contracts
- Article 16
- Exceptions from the right of withdrawal
- CHAPTER IV
- OTHER CONSUMER RIGHTS
- Article 17
- Scope
- Article 18
- Delivery
- Article 19
- Fees for the use of means of payment
- Article 20
- Passing of risk
- Article 21
- Communication by telephone
- Article 22
- Additional payments
- CHAPTER V
- GENERAL PROVISIONS
- Article 23
- Enforcement
- Article 24
- Penalties
- Article 25
- Imperative nature of the Directive
- Article 26
- Information
- Article 27
- Inertia selling
- Article 28
- Transposition
- Article 29
- Reporting requirements
- Article 30
- Reporting by the Commission and review
- CHAPTER VI
- FINAL PROVISIONS
- Article 31
- Repeals
- Article 32
- Amendment to Directive 93/13/EEC
- ‘Article 8a
- Article 33
- Amendment to Directive 1999/44/EC
- ‘Article 8a
- Reporting requirements
- Article 34
- Entry into force
- Article 35
- Addressees
- ANNEX I
- Information concerning the exercise of the right of withdrawal
- A. Model instructions on withdrawal
- Right of withdrawal
- Effects of withdrawal
- B. Model withdrawal form
- ANNEX II
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