Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 M... (32013R0524)
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)
- REGULATION (EU) No 524/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
- of 21 May 2013
- on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)
- CHAPTER I
- GENERAL PROVISIONS
- Article 1
- Subject matter
- Article 2
- Scope
- Article 3
- Relationship with other Union legal acts
- Article 4
- Definitions
- CHAPTER II
- ODR PLATFORM
- Article 5
- Establishment of the ODR platform
- Article 6
- Testing of the ODR platform
- Article 7
- Network of ODR contact points
- Article 8
- Submission of a complaint
- Article 9
- Processing and transmission of a complaint
- Article 10
- Resolution of the dispute
- Article 11
- Database
- Article 12
- Processing of personal data
- Article 13
- Data confidentiality and security
- Article 14
- Consumer information
- Article 15
- Role of the competent authorities
- CHAPTER III
- FINAL PROVISIONS
- Article 16
- Committee procedure
- Article 17
- Exercise of the delegation
- Article 18
- Penalties
- Article 19
- Amendment to Regulation (EC) No 2006/2004
- Article 20
- Amendment to Directive 2009/22/EC
- Article 21
- Reports
- Article 22
- Entry into force
- ANNEX
- Information to be provided when submitting a complaint
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